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Technology Restaurants Needs to Thrive Amid & Post-COVID-19

Who thought of Covid-19, quarantine, social distancing, and lockdowns? It turned the world upside down for businesses and forced companies to reimagine every single aspect of their operations. From manufacturing to restaurants, every industry has suffered severely amid the pandemic which forced them to adapt the technology to aid in uncertain situations quickly.


Interactive restaurant’s website and application is the fundamental need of today’s world to make their business survive as pickup and delivery service. As a result, the restaurant industry has seen a drastic shift in day-to-day operations.

Restriction during the pandemic made the future of business uncertain. So many restaurants shut, and those survived are shifted to technology-driven techniques because only the new technology in food service industry has the potential to swivel the business of a restaurant, a hotel, or a company to new heights if used appropriately.

So we are here discussing the points you need to emphasize to grow your restaurant business with digital technologies:

Point of Sale Integration:

POS integrations are the new technology solutions for restaurants; have made organizing, tracking, and managing orders easy not only for business owners but also for the customers using the system. Of course, it’s not new but an updated version of the outdated legacy Point Of Sale.

Pre-COVID having a cloud-based POS system in restaurants was considered a competitive advantage. However, post-COVID-19, the scenario changed, and it has become a key to driving the challenges ahead. This is due to the cutting-edge features the POS system offers for restaurants, such as tableside ordering, menu management, table management, and inventory control management.

Touchless Drive-Thru and Delivery Operations:

Although restrictions are imposed, delivery services were the primary methods to keep the business intact. Making deliveries reliable, safe, and hygienic for customers can boost sales and build brand reputation too.

“Scan and order” barcodes are the new touch less experience added with restaurant specific-apps. This has also increased the need for WiFi services inside and outside the restaurants. For optimal customer experience, restaurants necessitate IT services and support.

Online Ordering Apps:

Third party ordering app is another optimal solution to eliminate the mess of developing an app and keeping it update. In order to adapt to changing customer’s needs, online ordering apps provide a more flexible and customer-friendly option. There are three ways to leverage online ordering, including third-party apps, the restaurant’s app, and its website.

Network Security is Priority:

With the proliferation of technology-driven software and systems in the restaurant industry, the exigency for secured networks has increased. For better management, restaurants hire IT services and support providers, streamlining business operations. The restaurant brand has realized that the network connection is directly related to revenue and customer loyalty. If the network gets down just for a few minutes, the food corner may lose many orders. Therefore, restaurant owners are seeking the help of third-party tech vendors to protect their network from malware attacks.

Contactless Payment Methods:

Cashless payment has received an extensive boost during the COVID-19. Research has shown that coronavirus stays active on plastic for two to three days. Therefore, if a customer pays bills through a card and touches the payment terminal, the virus can easily be transmitted from one person to another. The restaurant brands have shifted to contactless payment methods like mobile wallets to prevent the spread of coronavirus.

So this was an outline of the topic which we outlined from another platform. To read and understand the full description of the chapter please visit: https://propelu4ward.com/technology-restaurants-needs-to-thrive-amid-post-covid-19/

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